Shipping Policy

Thank you for choosing G TEX HOUSE!
We are dedicated to delivering your premium-quality dhotis and towels with care, efficiency, and reliability. Please review the details below to understand our shipping process and timelines.

1. Shipping Areas

We currently offer shipping to the following areas:

Domestic Shipping: Across India
International Shipping: Not available at this time

Please note that shipping rates and delivery times may vary depending on your delivery location.

2. Processing Time

Order Processing: All orders are processed within 1–3 business days from the date they are received, excluding weekends and public holidays.
Delays: During peak seasons (such as festivals or special promotions), processing times may be slightly longer. You will be notified if your order is delayed beyond the standard timeframe.

3. Shipping Methods and Delivery

Once your order has been shipped, it will typically be delivered within 5–7 business days, depending on your location and courier service.

We offer the following delivery options:

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days (available in select areas)
Overnight Shipping: Next business day (subject to location and availability)

Shipping costs are calculated at checkout based on the weight of your order and delivery address.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS with your tracking number and a link to track your package.
Please allow 24–48 hours for tracking updates to appear after shipment.

5. Shipping Restrictions

We are currently unable to ship to P.O. boxes or APO/FPO addresses.
Certain products may also have regional shipping restrictions based on courier availability or delivery conditions.

6. Order Changes

Once an order has been processed and shipped, we cannot modify the shipping address or product details.
If you need to make changes before shipping, please contact us immediately, and we will do our best to accommodate your request.

7. Delivery Delays

While we strive for timely delivery, G TEX HOUSE is not responsible for delays caused by couriers, weather conditions, natural events, or other unforeseen circumstances.
If your order is delayed, you can contact the courier directly using your tracking number for updates.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 3–5 days of receiving (or the expected delivery date of) your package.
We may request photos of the damaged product or packaging to help us resolve the issue quickly and efficiently.

9. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us promptly.
We will arrange for a replacement or issue a refund, as appropriate.

10. Customer Responsibilities

Please ensure that the shipping address provided is accurate and complete.
G TEX HOUSE cannot be held responsible for failed deliveries or additional charges due to incorrect addresses provided by the customer.

11. Contact Us

For any shipping-related questions or assistance, please reach out to us:

📧 Email: gokulakrishna495@gmail.com
📞 Phone: +91 99407 60500
🏠 Address: Floor No: 200/3, Kurinji Nagar, RN Pudur, Suriyampalayam,
Erode, Tamil Nadu – 638005

Thank you for trusting G TEX HOUSE – where tradition meets comfort.
We’re honored to deliver handwoven excellence straight to your doorstep and ensure your shopping experience is smooth, reliable, and satisfying.