At G TEX HOUSE, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help! Please read our Refund Policy below to understand how we handle returns, refunds, and exchanges.
Due to the nature of our products (textiles and handloom items), we can only accept returns for products that are:
We do not accept returns or issue refunds for products that have been used, washed, or altered, unless there is a genuine issue with the product’s quality (e.g., fabric damage or stitching defect).
If you believe your order is eligible for a return or refund, please contact us as soon as possible within 3–5 days of receiving your order. You can reach us via:
📧 Email: gokulakrishna495@gmail.com
📞 Phone: +91 99407 60500
🏠 Address: Floor No: 200/3, Kurinji Nagar, RN Pudur, Suriyampalayam,
Erode, Tamil Nadu – 638005
Please include the following details in your refund request:
Once we receive your refund request and assess the issue, we will notify you of the next steps. If your refund is approved, it will be processed and credited to your original method of payment.
Refunds typically take 5–7 business days to process, depending on your payment provider. Please note that shipping fees are non-refundable.
If you received a damaged or incorrect item and would like an exchange, please let us know, and we will send a replacement product to you at no additional cost (subject to availability).
The replacement process typically takes 5–7 business days. In some cases, a refund may be issued instead of an exchange.
🚚 Delivery Timeline: Once the product has been shipped, it will typically be delivered within 5–7 business days, depending on your delivery location and courier availability.
Certain items may be marked as “final sale” and are not eligible for a refund. These items will be clearly noted on the product page, and no returns or exchanges will be accepted for these products.
If you have any questions regarding our refund policy or need assistance, please don’t hesitate to get in touch:
📧 Email: gokulakrishna495@gmail.com
📞 Phone: +91 99407 60500
🏠 Address: Floor No: 200/3, Kurinji Nagar, RN Pudur, Suriyampalayam,
Erode, Tamil Nadu – 638005
Thank you for choosing G TEX HOUSE!
We appreciate your trust in our craftsmanship and are here to ensure your experience with us is as smooth, comfortable, and satisfying as our weaves themselves.